Overview
Maintenance that prevents problems
I Matic Solutions keeps your security, communication and IT systems dependable with structured preventive maintenance and fast response when you need it. Our AMC programmes are built around clear service levels and genuine spares.
We service systems we install and those installed by others — a single multi-brand partner for your entire estate.
Key capabilities
Preventive maintenanceScheduled checks that catch issues early.
Rapid responseDefined response times when faults occur.
Genuine sparesAuthentic parts for lasting reliability.
Remote supportFaster diagnosis and resolution remotely.
SLA-based serviceTransparent, measurable service levels.
Multi-brand coverageOne partner for all your systems.
What we offer
Comprehensive AMCParts and labour fully covered.
Non-comprehensive AMCLabour and service visits covered.
On-call supportPay-as-you-go breakdown support.
Health checksPeriodic system audits and reports.
Spares managementCritical-spares stocking and supply.
System upgradesKeep firmware and hardware current.
Brands we deploy
Authorized solutions from the industry's most trusted manufacturers.
MatrixHikvisionHoneywellPanasonicDellCisco
Where it's used
Solutions tailored to the realities of each environment.
OfficesManufacturingBanking & financeHealthcareEducationGovernment & PSU
Frequently asked questions
What is the difference between comprehensive and non-comprehensive AMC?
Comprehensive AMC covers both spare parts and labour; non-comprehensive covers service visits and labour while parts are billed separately.
Do you service equipment you didn't install?
Yes — we are a multi-brand service provider and maintain systems installed by other vendors too.
How fast do you respond to a breakdown?
Response times are defined in your SLA, with priority handling for critical systems.
How often is preventive maintenance carried out?
Typically quarterly or as defined in your contract, with documented checklists and reports each visit.
